Be introduced to a comprehensive range of non-adversarial dispute resolution processes such as arbitration, mediation, conflict coaching and negotiation. A course delivered by experienced lecturers combining concepts from the law, international relations, policy studies, sociology, psychology and organisational development.

Course Type: Professional Accredited by: Independent College
Delivery: Online Fees: Course Fee: €995 – online & recorded
Duration: 10 weeks x 3 hours Location: Independent College
NFQ: Not Applicable Next Intake: October 4th 2022
  • Overview
  • Details
  • Entry Requirements
  • How to Apply
  • Aims & Objectives

What is this Course?

The aim of this professional diploma is to arm candidates with critical and time sensitive skills in mediation, arbitration and negotiation to be deployed and utilised in a range of environments to help identify, recognise and neutralise conflict in the workplace.

Dispute resolution is one of the fastest-growing fields and academic disciplines both in Ireland and internationally. This 10-week professional course is tailored for participants and professionals aiming for corporate careers in the HR, Legal, Sales or Operations sides of the business, or for those identified for leadership development training.

Assessment for this programme is based on a 2,500-word assignment, in addition to practical applications of the skills learned, conducted in-class.

Participants will receive a Professional Diploma in Mediation, Negotiation & Dispute Resolution certified by Independent College

Mediation Principles of Mediation Theory (modes of conflict, theory in conflict recognition and conflict resolution) and Principles of Mediation Practice
Arbitration Theory and Practice in Arbitration (introduction to Arbitration, the 2010 Act, Model Arbitration Clauses, Introduction to International Arbitration)
Negotiation Negotiation styles (Kilmann), the power of listening (Ury), Elements of effective negotiation, Dealing with difficulty people, empathy

What do you need?

Our Professional Development courses are designed to assist our students gain knowledge and upskill in important selected disciplines and therefore do not have entry prerequisite requirements – our Professional Diploma in Mediation, Negotiation & Dispute Resolution is open to all applicants while places are available.

How to Apply?

To apply please click our Apply Now link

For further information please email or call (01)8773903

Aims & Objectives